Associate Relationship Manager

3 weeks ago


Chicago, Illinois, United States AmTrav Full time
Job Title: Associate Relationship Manager

We are seeking a highly motivated and customer-focused Associate Relationship Manager to join our team at AmTrav. As a key member of our client services team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success.

Key Responsibilities:
  • Proactively identify opportunities to upsell additional services to clients, helping them maximize the value of their partnership with AmTrav.
  • Serve as the first point of contact for client inquiries, providing timely and effective solutions to their questions and issues.
  • Work closely with internal teams to resolve any client issues, ensuring a smooth and positive experience.
  • Maintain regular communication with clients to build strong relationships and ensure they are informed about new products, services, and updates.
  • Assist in managing client accounts, ensuring they receive the highest level of service and support.
Requirements:
  • 1-3 years of experience in a customer service or client relationship role, preferably within the travel or hospitality industry.
  • Strong communication skills with the ability to build and maintain relationships.
  • A proactive approach to problem-solving and a passion for helping clients succeed.
  • Ability to upsell and present additional services in a way that adds value to the client's business.
  • Strong organizational skills and attention to detail.
  • A collaborative team player who thrives in a fast-paced, dynamic environment.
  • A positive, can-do attitude with a willingness to learn and grow.
What We Offer:
  • Competitive salary and incentives.
  • Flexible work schedule and work-from-home options.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • A comprehensive benefits package, including health, dental, and life insurance, as well as 401K matching.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.



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