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Jaguar Land Rover Customer Service Specialist

2 months ago

Columbia, South Carolina, United States Jaguar Land Rover Columbia Careers Full time

Position Overview:
The Jaguar Land Rover Columbia Careers is seeking skilled and experienced service advisors to enhance our expanding service department.

Role Responsibilities:
As a service advisor, you will play a crucial role in assisting clients with their vehicle maintenance needs by effectively communicating the importance of adhering to manufacturer guidelines.

Your primary duties will include:

  • Conducting thorough inspections of customer vehicles upon arrival.
  • Identifying and addressing clients' service requirements.
  • Acting as the primary point of contact between clients and technicians.
  • Delivering exceptional customer service at all times.
  • Reviewing service histories and recommending necessary services based on multipoint inspection results.
  • Creating and verifying accurate repair orders, ensuring all documentation supports warranty claims.

Supporting Department Goals:
Contribute to the success of the service department by:

  • Enhancing sales of labor, parts, and accessories.
  • Administering warranty repairs in compliance with manufacturer specifications.
  • Ensuring all vehicle services are performed correctly before returning them to clients.
  • Conducting active vehicle deliveries to customers upon completion of work.
  • Continuously building knowledge of products and services through training and hands-on experience.

Key Attributes and Skills:
The ideal candidate will possess:

  • Strong communication skills and a collaborative mindset.
  • Ability to manage and alleviate customer frustrations.
  • A trainable attitude and eagerness to learn.
  • An outgoing and approachable demeanor with excellent customer interaction skills.
  • A professional appearance and strong organizational capabilities.
  • Technical certifications are advantageous.
  • Manufacturer training certifications are preferred.

Compensation and Benefits:
We offer a competitive salary range between $70,000 and $115,000, based on market rates, skills, experience, and performance. Additionally, our benefits package includes:

  • Bonuses linked to the achievement of specific business objectives.
  • Comprehensive medical, dental, and vision plans.
  • Generous vacation time.
  • A 401k retirement plan.
  • Paid training opportunities.
  • Discounts on vehicles.