Residential Customer Care Professional

7 days ago

Carmel, Indiana, United States Lennar Homes Full time
About the Role

Lennar Homes is seeking a highly skilled Customer Care Representative to join our team. As a critical link between homebuyers and trade partners, you will be responsible for conducting final orientations, diagnosing, scheduling, and completing warranty service work.

Key Responsibilities
  • Maintain positive homeowner relations and coordinate repair work to ensure satisfaction with services provided.
  • Schedule and oversee repairs, ensuring completion within specified timeframes.
  • Maintain service request logs and documentation of all work performed.
  • Evaluate performance of trade partners and materials, reporting back to management.
  • Participate in department meetings and emergency on-call rotation schedules.
Requirements
  • High school diploma or GED; Associate's degree or equivalent is preferred.
  • 1-3 years of experience in residential customer service or construction field preferred.
  • Valid driver's license with a good driving record.
  • Strong communication, organizational, and time-management skills.
What We Offer
  • Comprehensive medical, dental, and vision benefits.
  • Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts, and Commuter Savings Accounts.
  • Vacation – up to 3 weeks of vacation per year upon hire.
  • Holidays, sick leave, and personal days.
  • Everyone's Included Day – We offer one paid day each year to celebrate, engage, in, and/or observe a cause that is meaningful to you.
  • 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay.
  • Paid maternity and bonding leave.
  • New hire referral bonus program.
  • Associate Assistance Plan.
  • Lennar Education Assistance Program (LEAP) – Provides Student Loan Repayment Assistance.
  • Associate Discount Program through Perks at Work.
  • Associate Home Purchase Program.
  • If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.
Physical and Office/ Site Presence Requirements

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work which may require the ability to occasionally bend, stoop, reach, lift, move, and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

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