Customer Experience Coordinator

3 days ago


Dayton, Ohio, United States Express Full time
About the Company
Express is a direct-to-consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality, and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.

Job Summary
The Retail Sales Associate Keyholder is responsible for delivering an exceptional shopping experience to our customers. This role requires a strong focus on customer service, sales growth, and store appearance.

Key Responsibilities
* Provide excellent customer service, answering questions and addressing concerns in a professional and courteous manner.
* Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
* Achieve sales goals by upselling and cross-selling products to customers.
* Participate in visual merchandising efforts, including setting up displays and maintaining store fixtures.
* Collaborate with the sales leadership team to implement store promotions and events.

Salary Range
$12-$15 per hour.

Requirements
* Education: High school or equivalent.
* 0-2 years of relevant job experience, with a minimum of 6 months in retail sales.
* Proficient in using technology, including iPads and registers.
* Meets defined availability criteria, including nights, weekends, and non-business hours.
* Meets physical requirements.

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