Customer Experience Ambassador

1 week ago


Dayton, Ohio, United States James Free Jewelers Full time

Job Title: Customer Experience Ambassador

About Us: James Free Jewelers is a luxury retailer seeking a skilled Customer Experience Ambassador to join our team.

Salary: $55,000 - $65,000 per year

Job Description:

Company Overview: As a leading luxury retailer, we pride ourselves on providing exceptional customer experiences. Our stores are designed to make you feel like royalty, and our associates are dedicated to delivering unparalleled service.

Key Responsibilities:

  • Sales Support: Assist customers in selecting the perfect piece of jewelry, providing expert advice and guidance throughout the sales process.
  • Clienteling: Build relationships with regular customers, offering personalized service and ensuring their satisfaction with every visit.
  • Event Planning: Collaborate with management to plan and execute special events, such as trunk shows and in-store promotions.
  • Clinical Training: Train new employees on the art of clienteling, teaching them how to identify and engage with customers.
  • Talent Development: Work closely with the sales team to identify areas for improvement and develop strategies for enhancing customer experiences.

Requirements:

  • Previous Retail Experience: Proven track record of success in a retail environment, preferably in luxury goods.
  • Data-Driven Decision Making: Ability to analyze sales data and make informed decisions about customer engagement strategies.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Creativity and Initiative: Self-motivated and creative, with a passion for developing innovative solutions to enhance customer experiences.

Benefits:

  • Competitive Salary: Starting salary range: $55,000 - $65,000 per year.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid Time Off: Generous paid time off policy, including vacation days and holidays.

EOE Statement: James Free Jewelers is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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