Trust and Safety Manager

5 days ago

Seattle, Washington, United States Hiya Inc Full time
Join Our Team as a Trust and Safety Manager

We are seeking a highly skilled Trust and Safety Manager to join our team at Hiya Inc. As a key member of our organization, you will play a critical role in ensuring the integrity and security of our Hiya Connect product.

About the Role:

We are looking for a seasoned professional with a strong background in fraud prevention and detection, content moderation, and enterprise verification. As a Trust and Safety Manager, you will be responsible for creating and executing strategies to validate the identity and legitimacy of prospective Hiya Connect customers. You will also work closely with our Sales and Customer Success teams to ensure that our current customers are operating ethically and without fraud when representing themselves across the Hiya Network.

Key Responsibilities:

  • Create and execute strategies for enterprise verification and content moderation
  • Develop and implement processes to ensure customers are not violating copyright or trademark laws
  • Partner with internal teams to ensure current customers are acting legitimately and aligning with Hiya's business standards
  • Represent the Trust and Safety department to internal and external parties
  • Manage a team of Trust and Safety analysts

Requirements:

  • 3+ years of experience in a similar role
  • Strong background in fraud prevention and detection, content moderation, and enterprise verification
  • Experience hiring and managing a team
  • Background in trademark and copyright regulations
  • Ability to design and build business processes and tools to more effectively manage the verification process
  • Strong communication skills to effectively collaborate with cross-functional teams

What We Offer:

We are a dynamic and innovative company that values diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

About Hiya Inc:

Hiya Inc is a leading provider of voice call solutions that protect people from spam and fraud calls, connect businesses with their customers, and help carriers secure their networks. We are a fast-growing company with a strong mission to modernize the voice call with trust, identity, and intelligence.

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