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Trust & Safety Director

2 months ago

Seattle, Washington, United States Hiya Inc Full time
About the Role

We are seeking a highly skilled Trust & Safety Director to join our team at Hiya Inc. as a department head to oversee the verification and validation of prospective customers for our Hiya Connect product.

Key Responsibilities
  • Develop and execute a comprehensive strategy for verifying the identity and legitimacy of new customers
  • Collaborate with Sales and Customer Success teams to ensure current customers are operating ethically and without fraud
  • Manage a team of Trust & Safety analysts to execute content moderation processes
  • Represent the Trust & Safety department to internal and external stakeholders
  • Partner with internal teams to ensure alignment with business standards and goals
  • Design and implement business processes and tools to streamline the verification process
Requirements
  • 3+ years of experience in a similar role
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Experience with fraud prevention and detection
  • Knowledge of trademark and copyright regulations
  • Ability to design and build business processes and tools
About Hiya Inc.

Hiya Inc. is a leading provider of voice call solutions, trusted by global enterprises, carriers, and consumers. We are passionate about creating a culture where employees love to work, feel supported, and are empowered to create, innovate, and challenge the status quo.

We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.