Dental Patient Services Representative
4 weeks ago
Waikiki Health Center is seeking a highly skilled Dental Patient Services Representative to join our team. This role is responsible for maintaining efficient workflow in administering the day-to-day activities of the front business office and back office when assisting dental providers.
Key Responsibilities:
- Provide exceptional customer service to patients and staff members.
- Verify and check eligibility and insurance benefits for patients.
- Ensure all departmental registration forms are completed and signed by patients.
- Schedule appointments and monitor provider schedules for conflicts.
- Document conversations and communications with patients and other medical and dental offices in the Dentrix Enterprise health record.
Requirements:
- High school graduate or equivalent.
- Minimum of one year working in a dental office with knowledge of basic dental terminology, insurance billing, and dental procedures.
- Knowledge of dental office workflow and previous experience working in a dental office is recommended.
- Previous dental assisting experience is recommended.
- Familiarity with common software programs and ability to quickly learn new systems.
- Ability to communicate effectively with patients, community members, and staff members.
- Proficient in computer skills: typing, navigating through the internet, and emails.
- American Heart Association or American Red Cross CPR/BLS for the Health Care Professional with current certificate.
Benefits:
- Health insurance (employee only) 100% premium paid once eligible.
- 13 paid holidays.
- Parking included.
- 403(b) Retirement Plan Participation effective within 4 weeks of employment.
- Matching is offered once eligible with a 3-year vesting period.
Perks:
- HOLU Bus Pass benefits.
- BIKI bike rental benefits.
- Company Shirt.
Waikiki Health Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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