Technical Support Specialist for Laser Systems

2 weeks ago

Schaumburg, Illinois, United States Bodor Full time

Position: Customer Service Engineer

Company Overview: Jinan Bodor CNC Machine Co. LTD is a pioneering enterprise specializing in the research, development, production, and marketing of advanced laser technology. With its headquarters in a high-tech zone, Bodor has rapidly expanded, employing over 1,500 professionals and becoming the first publicly traded company in the laser cutting machinery sector in northern China. Our R&D capabilities and swift development have set industry benchmarks, allowing us to serve clients in more than 150 countries worldwide.

Role Summary: The Customer Service Engineer will play a crucial role in providing technical support and after-sales service for Bodor Laser products. This position is essential for ensuring customer satisfaction and optimizing the use of our laser systems.

Key Responsibilities:

  • Act as the primary contact for customers, delivering direct support for laser machinery via various communication channels.
  • Assist customers and staff in diagnosing and resolving mechanical and electrical issues with laser machines.
  • Monitor and track technical inquiries and requests from clients.
  • Manage customer schedules and follow up to ensure optimal usage of laser equipment.
  • Conduct mechanical repairs on laser systems at customer locations, determining the need for specialized resources or parts.
  • Interpret layout drawings and blueprints for equipment installation.
  • Maintain an inventory of replacement parts, ensuring availability through effective communication with customers and suppliers.
  • Identify and address safety concerns related to the machinery.
  • Provide training sessions for customers on equipment usage.
  • Document service activities and expenses through detailed reports.
  • Conduct failure mode analyses and recommend upgrades as necessary.
  • Support the integration and commissioning of complex automation projects as required.
  • Assist with heavy equipment handling, including loading and unloading as needed.
  • Travel regularly within designated territories.
  • Perform additional duties as assigned.

Basic Qualifications:

  • Associate degree in mechatronics, automation engineering, mechanical or electrical engineering, or a related field with a minimum of 2 years of experience with automated CNC machinery.
  • Hands-on experience in installing, repairing, and troubleshooting automated CNC systems.
  • Familiarity with engineering software such as SolidWorks and AutoCAD.
  • Ability to read and interpret electrical and mechanical schematics.
  • Strong verbal and written communication skills.
  • Proficient in technical writing.
  • Experience with Microsoft Office Suite and remote communication tools.
  • Capable of working independently and collaboratively in a dynamic environment.
  • Self-motivated and accountable.
  • Ability to work under pressure and travel as required.
  • Physical capability to lift up to 50 lbs.

Preferred Qualifications:

  • Bachelor's degree in mechatronics, automation engineering, or electrical engineering from an accredited institution.
  • 5+ years of relevant experience with automated CNC machinery.

Benefits:

  • Competitive compensation package.

Equal Opportunity Employer: BodorLaser is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law. Background checks and drug screenings are conducted in accordance with company policies.

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