Customer Service Representative

3 weeks ago


Mansfield, Ohio, United States Best Western Mansfield Ohio Full time
Job Description
We are seeking a positive, friendly and professional Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately.

Main Responsibilities:
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Laundry and Lobby/ Public area cleaning
  • Breakfast Set-up
  • Ensure compliance with health and quality standards


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