Customer Service Representative

4 days ago


Mansfield, Ohio, United States Sutton Bank Full time
Job Title: Customer Service Representative

Estimated Salary: $40,000 - $60,000 per year.

About the Job

Sutton Bank is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional customer service, processing transactions, and maintaining the integrity of our teller line.

Responsibilities
  • Greet customers, identify their business needs, and complete requests in a timely and professional manner.
  • Process cash item deposits, savings deposits, withdrawals, and cash checks, ensuring accuracy and attention to detail.
  • Reconcile night deposits and mailed-in transactions, maintaining the security of personal keys and assigned codes.
  • Maintain assigned cash levels, balance drawers, and research any over and short issues.
  • Sell gift cards and other bank services, identifying cross-sell opportunities and referring to Personal Bankers for follow-up.
Requirements
  • High school diploma or equivalent required; one year of education and/or training beyond high school preferred.
  • One year of related experience and/or training; general PC knowledge and prior cash handling experience essential.
  • Excellent interpersonal skills, strong communication abilities, and self-directed motivation required.


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