Customer Service Representative

3 days ago


Mansfield, Ohio, United States Best Western Mansfield Ohio Full time
Job Title: Customer Service Representative

We are seeking a professional and friendly Front Desk Agent to provide exceptional customer service to our hotel guests at Best Western Mansfield Ohio. The estimated annual salary for this role is $35,000 - $45,000.

Responsibilities:
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
Qualifications:
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy


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