Customer Service Director
6 days ago
Welcome to MHC Equity Lifestyle Properties, a leading organization in the resort community industry.
We are seeking an exceptional Customer Service Director - Contact Center to join our team. This is a fantastic opportunity for a results-driven professional to lead our contact center operations and drive customer satisfaction.
The ideal candidate will have at least three years of experience in management, preferably in a customer-facing role. A Bachelor's or advanced degree in business-related studies is preferred.
In this role, you will be responsible for managing daily contact center operations, including hiring, coaching, and developing direct report teams to maintain exceptional customer service standards.
Your key responsibilities will include:
- Developing direct report teams to hire, coach, and motivate employees to deliver outstanding customer service;
- Working with stakeholders to audit curriculum, assist human resources, and ensure staffing is optimized;
- Actively driving process improvement initiatives throughout the contact center and other departments;
- Maintaining agent work performance and tracking KPIs to maximize team effectiveness and productivity;
- Partnering with senior leadership to define and develop strategy;
We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
Please visit our website at www.equitylifestyleproperties.com for more information about our company culture and values.
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