Customer Service Team Lead

6 days ago


Biloxi, Mississippi, United States MHC Equity Lifestyle Properties Full time

At MHC Equity Lifestyle Properties, we strive to provide an exceptional experience for our customers. As a Contact Center Supervisor, you will play a crucial role in ensuring that our customers receive the best possible service.

The ideal candidate for this position will have excellent communication skills and be able to lead and motivate a hybrid workforce. You will be organized, reliable, and results-oriented, with a focus on delivering outstanding customer service.

In this role, you will be responsible for fostering a friendly and motivating work environment, ensuring that agents understand and comply with all call center objectives, performance standards, and policies. You will also be responsible for monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action when necessary.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, a generous 401(k) employer match, and paid vacations, holidays, and sick time. We invite you to visit our website at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

We are an Equal Opportunity Employer, committed to diversity and inclusion. If you are passionate about delivering exceptional customer service and leading a team, we encourage you to apply for this exciting opportunity.

Biloxi, Mississippi is a vibrant city with a rich history and culture. Our resort communities offer a unique blend of relaxation, recreation, and entertainment options. As a Contact Center Supervisor, you will have the opportunity to live and work in this beautiful city while making a real difference in the lives of our customers.

We estimate the salary for this position to be around $65,000 per year, based on industry standards and the requirements of the job. However, please note that actual salaries may vary depending on factors such as location, experience, and qualifications.



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