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Service Operations Representative

2 months ago

Richmond, Virginia, United States Carpenter Full time

Customer Service Representative

Job Overview

Carpenter Co. offers a rewarding career opportunity for a Customer Service Representative at our manufacturing facility. This role is essential in delivering exceptional service to both our internal and external clients. The ideal candidate will thrive in a dynamic environment and exhibit adaptability to changing circumstances.

Key Responsibilities:

  • Deliver comprehensive customer support to clients, remote sales teams, plant staff, and various departments within the organization.
  • Accurately input and verify orders, pricing, and shipping details within the SAP system.
  • Facilitate communication between manufacturing and clients to address and resolve order-related issues.
  • Maintain and update customer records in our database to ensure accuracy.
  • Generate daily reports to provide updates on order status.
  • Manage invoicing and related billing activities.
  • Act as a backup for Payroll functions as needed.

Qualifications:

  • A minimum of a High School Diploma or GED equivalent is required; some college education is preferred.
  • At least 2 years of experience in customer service within an office setting, supporting both internal and external clients.
  • Proficient computer skills, including Microsoft Outlook, Word, and Excel.
  • Experience with SAP is preferred.
  • Familiarity with import and export processes is a plus.
  • Strong communication skills are essential.
  • Ability to navigate the manufacturing facility efficiently.

Carpenter Co. conducts pre-employment drug testing for all candidates who receive and accept a written job offer.