Phlebotomy and Customer Service Specialist

12 hours ago


Elizabethtown, Kentucky, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled and detail-oriented Phlebotomy and Customer Service Specialist to join our team at Norlanco Outpatient Lab. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our lab.

Key Responsibilities
  • Provide complete and accurate patient scheduling, registration, and insurance verification
  • Coordinate and communicate effectively with patients, staff, and healthcare providers
  • Perform phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection
  • Maintain required competency skills and adhere to clinical protocols
  • Document all stages of specimen collection and patient information in required computer systems
Requirements
  • High school diploma or equivalent
  • CPR Certification - American Heart Association (AHA) Basic Life Support
  • One year of clerical, customer service, or administrative support experience
  • One year of experience with basic keyboarding, personal computer use, and other office setting equipment
Preferred Qualifications
  • Previous phlebotomy or registration experience
  • One year of Epic (or equivalent Electronic Medical Record) experience
Benefits

Penn Medicine Lancaster General Health offers a comprehensive benefits package, including 100% tuition assistance, paid time off, and health, dental, and vision coverage.



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