Phlebotomy and Customer Service Specialist

20 hours ago


Elizabethtown, Kentucky, United States Penn Medicine Lancaster General Health Full time
Job Title: Phlebotomy & Customer Service Specialist

Job Summary:

We are seeking a highly skilled and detail-oriented Phlebotomy & Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. As a key member of our outpatient lab team, you will be responsible for providing exceptional patient care and customer service while performing phlebotomy and registration duties.

Key Responsibilities:

  • Perform venipuncture and capillary specimen collection in an ambulatory setting.
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols.
  • Document all stages of specimen collection in required computer systems.
  • Provide accurate and timely registration services for patients.
  • Communicate effectively with patients, families, and healthcare team members.
  • Maintain a clean and organized work environment.

Requirements:

  • High school diploma or equivalent.
  • Completion of educational requirements and training in phlebotomy and registration.
  • CPR Certification - American Heart Association (AHA) Basic Life Support.
  • One year of clerical, customer service, or administrative support experience in a healthcare setting.

Preferred Qualifications:

  • Previous phlebotomy or registration experience.
  • Training will be provided upon hire.

Benefits:

Penn Medicine Lancaster General Health offers a comprehensive benefits package, including health, dental, and vision coverage, paid time off, and retirement savings plan.



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