Phlebotomy and Customer Service Specialist
20 hours ago
Job Summary:
We are seeking a highly skilled and detail-oriented Phlebotomy & Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. As a key member of our outpatient lab team, you will be responsible for providing exceptional patient care and customer service while performing phlebotomy and registration duties.
Key Responsibilities:
- Perform venipuncture and capillary specimen collection in an ambulatory setting.
- Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols.
- Document all stages of specimen collection in required computer systems.
- Provide accurate and timely registration services for patients.
- Communicate effectively with patients, families, and healthcare team members.
- Maintain a clean and organized work environment.
Requirements:
- High school diploma or equivalent.
- Completion of educational requirements and training in phlebotomy and registration.
- CPR Certification - American Heart Association (AHA) Basic Life Support.
- One year of clerical, customer service, or administrative support experience in a healthcare setting.
Preferred Qualifications:
- Previous phlebotomy or registration experience.
- Training will be provided upon hire.
Benefits:
Penn Medicine Lancaster General Health offers a comprehensive benefits package, including health, dental, and vision coverage, paid time off, and retirement savings plan.
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