Night Auditor

2 months ago


Le Pontet, Provence-Alpes-Côte d'Azur, United States Woodbury Full time
Job Summary

We are seeking a highly skilled and customer-focused Night Auditor to join our team at the Courtyard by Marriott in Sandy. As a Night Auditor, you will be responsible for ensuring the smooth operation of the front desk during overnight hours, providing exceptional guest service, and maintaining the highest standards of hotel cleanliness and security.

Key Responsibilities
  • Guest Service: Greet and serve all guests in a courteous and professional manner, ensuring their stay is satisfactory and their needs are met.
  • Front Desk Operations: Organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations, while ensuring accurate payment and billing.
  • Security and Safety: Ensure the safety and security of guests, associates, and the hotel, while providing a welcoming experience.
  • Communication: Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Problem-Solving: Think on your feet and solve problems as they arise, often working with limited direct supervision.
Requirements
  • Education: High school diploma or equivalent.
  • Customer Service Skills: Exceptional customer service skills, with the ability to provide a high level of service to guests.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Computer Skills: Basic computer skills, with the ability to operate hotel software and systems.
  • Availability: Availability to work a variable schedule, including nights and weekends.
  • Professionalism: Must present self in a professional manner, with regard to personal dress and grooming.
  • Physical Demands: Ability to sit or stand for extended periods, and lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Compensation and Benefits

We offer a competitive hourly rate of $18.00 per hour, as well as a range of benefits, including medical insurance, dental insurance, vision insurance, 401K employer match, paid time off, free life and accident insurances, opportunities for growth and advancement, retention and referral bonuses, and employee assistance and wellness programs.


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