Optical Operations Manager
2 months ago
As an Assistant Eyeglass Manager at America's Best, you will be responsible for driving sales and profitability, while ensuring exceptional customer service and a positive store experience.
Key Performance Indicators
- Meet or exceed sales and profit targets
- Monitor and control retail operating costs, budgets, and resources
- Optimize eyeglass department operations to ensure efficiency and compliance with company policies
- Provide outstanding customer service and ensure all associates do the same
- Ensure quality standards are met
- Execute marketing, pricing promotions, and initiatives according to Brand and Company standards
- Supervise and motivate Opticians and CL Sales associates
- Assist with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff
- Mentor potential Apprentice Opticians as permitted by law
Requirements
To be successful in this role, you will need:
- Maintain Optical license as required by the state
- Optical sales experience, with supervising experience preferred
- Proven ability to lead, coach, and build associate relationships
- Sound understanding of store operations and standards for success
- Strong communication skills for effective management of teams
- Exceptional customer service skills
- Strong organizational skills for planning work and continuously monitoring progress towards goals
- Ability to analyze, create, and understand financial reports
- Demonstrated ability to analyze and solve problems of varied scope
- ABO and NCLE Certified
What We Offer
At America's Best, we offer a competitive compensation package, including bonus potential, as well as a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more.
We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
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