Customer Service Operations Manager

6 days ago


Norfolk, Virginia, United States Booz Allen Hamilton Full time

Booz Allen Hamilton is seeking a highly skilled Customer Care Supervisor to lead our Delivery Hub operations. This role requires a strong understanding of shared services and the ability to work collaboratively to drive results.


About the Role

This position involves ensuring timely and efficient delivery of services, developing strong relationships with internal and external teams, and collaborating to deliver effective and valuable services.


Key Responsibilities
  • Ensure seamless service delivery by working closely with cross-functional teams.
  • Build and maintain strong relationships with internal stakeholders, including Customer Care, Operations, and Help Desk teams.
  • Collaborate with external partners to achieve shared goals and objectives.

Requirements and Qualifications

To be successful in this role, you will need:


  • A strong understanding of shared services principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced environment.

Benefits and Perks

As a valued member of our team, you can expect:


  • A competitive salary range of $65,000 - $90,000 per year, based on location and experience.
  • Ongoing professional development and training opportunities.
  • A dynamic and supportive work environment.



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