Elevator Maintenance Operations Manager

5 days ago


Norfolk, Virginia, United States City Wide Facility Solutions Full time

About City Wide Facility Solutions

We are a leader in the building maintenance industry, with a presence that serves communities across the U.S. and Canada. Our mission is to create a ripple effect by positively impacting the people and communities we serve.

About This Role

We are seeking an Elevator Maintenance Operations Manager to join our team. As an essential member of our operations team, you will be responsible for assisting with management of contract compliance for designated elevator maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors.

Responsibilities

  • Develop and Maintain Relationships: Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
  • Review Scope of Work: Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • Communicate with Team Members: Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
  • Make Recommendations: Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
  • Manage Inspections: Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • Execute Company Policies: Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
  • Maintain Compliance: Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

Requirements

  • High School Diploma or Equivalent: High school diploma required or equivalent experience in commercial janitorial services industry.
  • 3 Years of Experience in Management: 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
  • Building, Facilities, Janitorial Industry Experience: Building, facilities, janitorial or similar industry experience a plus.
  • Strong Planning and Organization Skills: Strong planning, organization skills, and attention to detail.
  • Excellent Communication and Interpersonal Skills: Excellent communication and interpersonal skills.
  • Innovative and Process Improvement Focused: Must be innovative and strive for continuous process improvement.

Salary and Benefits

The estimated salary range for this role is $60,000 - $80,000 annually, depending on experience. City Wide Facility Solutions offers a competitive compensation package, including health insurance, disability, PTO, car allowance, phone allowance, and 401k benefits.



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