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Clinical Case Management Specialist

2 months ago


Hayward, California, United States VIVIO Health Full time
Job Overview

VIVIO Health is a pioneering organization in the healthcare sector, focused on leveraging data to enhance clinical decision-making processes. We are currently looking for a Healthcare Case Coordinator to contribute to our mission of providing evidence-based solutions for specialty drug management and cost control.

Key Responsibilities
  • Oversee therapy requests for both new and existing members
  • Evaluate treatment requirements of members and collaborate with healthcare providers
  • Ensure comprehensive documentation of all interactions and therapy modifications
  • Advocate for the needs of members during therapy decision-making
  • Address and resolve member inquiries and cases promptly
  • Facilitate effective communication with members, providers, and various departments
Required Qualifications
  • At least 3 years of experience in the healthcare industry
  • Proven skills in customer service and case management
  • Ability to thrive in a dynamic team environment
  • Commitment to enhancing healthcare and supporting individuals
  • Excellent communication skills and meticulous attention to detail
  • Familiarity with Amazon Connect is advantageous
  • Availability for full-time hours within the specified range
  • Bilingual capabilities are a plus
Benefits Offered
  • Competitive base pay
  • Eligibility for bonuses
  • Comprehensive health benefits, paid time off, and retirement plans
  • Opportunity to work with an innovative and expanding organization
  • Collaborative and dynamic work culture
  • Chance to make a significant impact within a Public Benefit Corporation

VIVIO Health is an Equal Opportunity Employer, dedicated to fostering diversity and inclusion in the workplace.