Client Services Operations Manager

2 days ago


Las Vegas, Nevada, United States College of Southern Nevada Full time
About the College of Southern Nevada

The College of Southern Nevada is a vibrant institution that values diversity, equity, and inclusion. Our mission is to provide an affordable, collaborative, and welcoming environment for students from all 50 states and over 60 countries.

Our Commitment to Excellence

We are passionate about fostering an environment where our highly diverse students achieve, succeed, and prosper. Our faculty and staff are committed to providing high-quality customer service and maintaining positive student interactions.

About the Role

We are seeking an experienced Client Services Operations Manager to oversee front desk operations at our three main campuses: West Charleston, Henderson, and North Las Vegas. This role involves supervising, training, and evaluating staff to ensure exceptional customer service delivery.

Main Responsibilities
  • Implement and standardize procedures to maintain consistent and high-quality student experience across all campuses
  • Oversee institutional reporting and assessment processes, analyzing data trends and presenting key insights to senior leadership
  • Manage unit goals and Team Wildly Important Goals (TWIGs), ensuring alignment with strategic priorities and meeting established goals and deadlines
Requirements
  • Bachelor's degree from an accredited college or university; OR equivalent combination of education and experience
  • 4 years of professional experience
  • 2 years of direct supervisory experience
Preferred Qualifications
  • 3 years of direct supervisory experience
  • Experience working in higher education and/or with students
  • PeopleSoft experience
Salary Information

The estimated annual salary for this position is $95,588. We offer an attractive benefits package, including grant-in-aid, time off, holidays, health insurance, retirement plan, on-site early childhood education center services, learning and professional development opportunities, and active affinity groups.



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