Client Relationship Manager

4 days ago


Las Vegas, Nevada, United States Courser Full time
Job Overview

Courser seeks a skilled Client Relationship Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and identifying opportunities for growth.

Key Responsibilities
  • Proactive Relationship Building: Develop and maintain strong relationships with key client decision-makers, staying up-to-date on their business needs and goals.
  • Sales and Service Management: Proactively manage client relationships for sales, services, projects, and opportunities, working closely with internal teams to ensure timely responses and resolutions.
  • Client Feedback and Improvement: Gather client feedback to enhance the quality of service and make recommendations for product or service additions.
  • Business Review and Planning: Conduct business reviews to evaluate client needs, translating those needs into solutions that support their business goals and objectives.
  • Quote Development and Accuracy: Work with internal teams to develop accurate and timely project and product quotes, pricing, and availability.
  • Communication and Escalation: Promptly respond to client inquiries, problem-solve, and quarterback issue resolution or escalation with proper company resources.
Requirements
  • Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build rapport with diverse stakeholders.
  • Business Acumen: Strong understanding of business operations, including sales, marketing, and customer service.
  • Technical Skills: Proficiency in MS Office, with experience in CRM software and other relevant tools.
  • Time Management and Organization: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
What We Offer
  • Competitive Salary: $65,000 - $80,000 per year, depending on experience.
  • Benefits Package: Comprehensive health insurance, retirement plan, paid time off, and professional development opportunities.
About Us

Courser is an equal opportunity employer committed to diversity and inclusion. We offer a dynamic work environment, collaborative culture, and opportunities for career growth.



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