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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Clearview Federal Credit Union. As a key member of our Call Center team, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities- Member Service: Respond to member inquiries, provide account information, and resolve issues in a courteous and professional manner.
- Account Management: Process account transactions, open new accounts, and assist members with account problems.
- Loan Information: Provide general loan information to members, including rates, terms, and repayment options.
- Product Knowledge: Educate members on Credit Union products and services, including savings accounts, loans, and other financial services.
- Communication Skills: Develop and maintain strong relationships with members through effective communication, active listening, and empathy.
- Team Collaboration: Work collaboratively with other team members to achieve sales and service goals, and to provide exceptional member service.
- Education: High school diploma or equivalent required.
- Experience: Minimum of six months of similar or related experience required.
- Skills: Excellent member service skills, exceptional telephone communication and human relation skills, above-average knowledge of Credit Union products and services, and proficiency in computer skills.
This position is a full-time, work-from-home opportunity with occasional in-person meetings at our Moon Township, PA location. The schedule will be based on operational needs, with rotating Saturdays and flexible hours.
We are an equal opportunity employer and value diversity in our workforce. We are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to succeed.
