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Hotel Operations Manager

2 months ago

Chester, Illinois, United States American Cruise Lines Full time
About the Role

American Cruise Lines is seeking a seasoned Hotel General Manager to lead our hotel and food service teams on our ships. As a key member of our shipboard management team, you will be responsible for ensuring our guests receive exceptional service in a clean and safe environment.

Key Responsibilities
  • Lead the Hotel Team: Oversee the Assistant Hotel Manager, Housekeeping Manager, and Dining Room Manager to ensure seamless hotel operations.
  • Optimize Hotel Departments: Ensure an optimal level of service and hospitality are provided to guests, resolving any issues promptly.
  • Improve Daily Performance: Continuously evaluate and improve the daily performance of the shipboard team and hotel department.
  • Communicate Effectively: Communicate effectively with all departments, including housekeeping, food and beverage, to ensure a cohesive and efficient operation.
  • Evaluate and Plan: Evaluate department head goals and develop action plans to achieve them within a set timeframe.
  • Coordinate Staff: Coordinate staff to create specific, measurable, achievable, and realistic game plans to provide guests with a memorable cruise experience.
  • Perform Bartending Duties: Perform bartending duties as needed with other management personnel.
Requirements
  • Experience: 3+ years of hotel or food and beverage management experience.
  • Education: Bachelor's degree in business or hospitality management preferred.
  • Willingness to Travel: Willing to live and work aboard the ship.
  • Optimism and Drive: Optimism and a hardworking drive to succeed.
  • Cruise Industry Experience: Cruise industry experience not required.
  • Transportation Credential: Transportation Worker Identification Credential (TWIC) required.
Work Schedule
  • Working Hours: 7 days per week while onboard the ship.
  • Onboard Time: 6 to 8 weeks working and living onboard the ship.
  • Shore Leave: 1 to 2 weeks shore leave vacation.
  • Accommodations and Meals: Accommodations and meals are provided onboard.
Perks
  • Benefits Package: Benefits package including medical, dental, and matching 401k.
  • Complimentary Travel: Complimentary travel accommodations.
  • Training Programs: Training programs to support your growth and development.
  • Continuous Growth: Continuous growth opportunities within the company.
  • Covered Expenses: American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.