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Front Office Manager

2 months ago


Chester, Virginia, United States Blue Sky Hospitality Solutions Full time
Front Office Manager Job Description

Fairfield Inn & Suites Richmond Chester, a premier hotel known for its exceptional service and commitment to guest satisfaction, is seeking a dynamic and experienced Front Office Manager to join our team.

Located in the heart of Chester, our hotel offers a welcoming environment for both business and leisure travelers alike.

Key Responsibilities:

  • Oversee all front desk operations and ensure the highest level of guest service is maintained at all times.
  • Supervise and coordinate the activities of the front desk team.
  • Train, mentor, and evaluate front desk staff to maintain high standards of service.
  • Handle guest complaints and resolve issues promptly.
  • Manage room reservations and oversee room assignments.
  • Monitor and ensure adherence to all front office policies and procedures.
  • Prepare reports and analyze data to identify trends and improve performance.
  • Maintain a positive working relationship with other departments to ensure seamless guest experiences.

Requirements:

  • Previous experience in a supervisory role within a hotel front office department.
  • Excellent leadership, organizational, and communication skills.
  • Strong customer service orientation with a passion for exceeding guest expectations.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including nights, weekends, and holidays.

Benefits:

  • Competitive salary based on experience.
  • Health, dental, and vision insurance options.
  • Paid time off and holiday pay.
  • Career development opportunities within a growing hotel brand.