IT Support Specialist
18 hours ago
The IT Support Specialist is a key member of our team, responsible for providing technical assistance and ensuring timely resolution of client issues. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities- Provide initial analysis and triage for issues reported through phone calls, monitoring alerts, or service portal
- Monitor critical infrastructure and security systems, and respond to requests for technical assistance
- Diagnose and resolve technical hardware, software, and performance issues, escalating as necessary
- Proactively update users on status, document resolutions, and perform timely follow-ups
- Assist with maintenance activities, including Microsoft servers
- Associate degree in Computer Science, Information Systems, or related field, or equivalent work experience
- One + year experience in customer service role providing technical support
- ITIL v3 or v4 Foundation certification or 1 year work experience in an ITIL environment preferred
- IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft)
As an IT Support Specialist at Involta, you will have the opportunity to work with a dynamic team, providing technical assistance and support to our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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IT Support Specialist
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