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Lead Customer Service Representative

2 months ago

Canton, United States Earth Fare Full time
Position Overview

Location
Earth Fare Canton

Employment Type
Full-Time/Part-Time

Compensation
$15.00 Hourly

Job Category
Grocery

Role Summary:
The Customer Service Lead plays a pivotal role in maintaining the Earth Fare standards of customer service, ensuring that every shopper enjoys an exceptional experience. This position balances operational responsibilities at the Front End with direct customer engagement, ensuring a secure and welcoming environment.

Key Responsibilities:
  1. Promote and uphold the Earth Fare vision and customer service principles while ensuring a clean and organized workspace.
  2. Assist in the management of cash register operations, including reconciliation and reporting, while addressing any discrepancies promptly.
  3. Provide guidance and training to cashiers on operational procedures and policies, fostering a knowledgeable team.
  4. Oversee the Front End merchandising to align with Earth Fare marketing strategies.
  5. Maintain cleanliness and organization of the department, ensuring all areas meet health and safety standards.
Essential Skills and Qualifications:
  1. Exceptional customer service skills with a commitment to supporting both customers and team members.
  2. Ability to work both independently and collaboratively within a team environment.
  3. Strong organizational skills with attention to detail.
  4. Effective communication skills, maintaining professionalism at all times.
  5. Ability to manage multiple tasks efficiently while assisting customers.
  6. Proficient in math and cash handling, with a focus on accuracy.
  7. Flexibility to work varied shifts, including evenings and weekends.
  8. Consistent attendance and punctuality are essential.
  9. Commitment to upholding company policies and ethical standards.
Experience Requirements:
  1. Prior experience in cash handling and customer service is essential.
  2. Experience in bookkeeping is preferred.
  3. Familiarity with Earth Fare operations is a plus.
Work Environment:
  1. Fast-paced setting focused on customer service.
  2. Physical demands include standing for extended periods and lifting up to 50 pounds.