Customer Service Representative

2 days ago


Canton, United States YMCA of Central Stark County Full time
{"title": "Front Desk Representative", "description": "Position Summary

This role supports the work of the YMCA of Central Stark County, a leading nonprofit organization committed to strengthening community through youth development, healthy living, and social responsibility.

As a Front Desk Representative, you will deliver excellent service to all members, guests, and program participants, responding to their needs and promoting membership and programs provided by the YMCA.

Key Responsibilities
  • Provide exceptional customer service to members, guests, and program participants.
  • Handle and resolve concerns in a timely and professional manner.
  • Promote and sell memberships and programs to meet sales targets.
  • Build relationships with community members and help connect them to the YMCA.
  • Perform other duties as assigned by the Membership Director.
Benefits
  • Free YMCA membership for part-time employees and may upgrade to include immediate family.
  • Reduced rates on youth programs, child care, and camp programs.
  • Flexible scheduling ideal for students, caregivers, or parents looking for part-time work.
  • Work with a friendly, family-oriented team to make a difference in the Minerva community.
Requirements
  • Eagerness to welcome, connect, and engage with others.
  • Strong listening skills with the ability to empathize and problem solve.
  • Ability to relate effectively to diverse groups of people.
  • Previous customer service, sales, or related experience.
  • Solid computer skills and Microsoft Office experience required.
", "lang_code": "en"}

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