Desktop Support Manager Position in West Palm Beach
4 weeks ago
Desktop Support Manager Job Description
We are seeking a skilled Desktop Support Manager to join our team at Virtual Service Operations in West Palm Beach. As a key member of our team, you will be responsible for managing a team of support engineers and ensuring timely and efficient completion of client desktop support tasks.
Responsibilities:
- Manage a team of support engineers to ensure timely and efficient completion of client desktop support tasks.
- Ensure all client desktop support tasks are completed in a timely and efficient manner, including software break fix support, image loads, asset recovery, asset tagging, and printer support.
- Ensure all client depot support tasks are completed in a timely and efficient manner, including managing storage, inventory, and picking/packing of equipment.
- Ensure all documentation and reporting is completed accurately and on time.
- Ensure all tasks are compliant with our client's policies.
Qualifications:
- Previous IT management experience.
- 2-3+ years of previous experience in desktop/depot support or similar roles.
- Experience providing leadership and managing a team and helping to develop that team in their careers.
- Expertise in documentation and reporting.
- Knowledge of PC imaging.
- Expertise in inventory control.
Requirements:
- Must be within driving distance of West Palm Beach and willing to work onsite.
- Please note that pursuant to a government contract, this specific position requires U.S. citizenship status.
About Virtual Service Operations:
Virtual Service Operations is a hybrid cloud and managed services consulting firm. We take pride in taking care of our employees and offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more. For more information, please visit our website at https://vso-inc.com/careers.
Salary: $50,000.00 - $75,000.00
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