IT Support Specialist

4 weeks ago


Kissimmee, United States Merge IT LLC Full time

Job Summary:

We are seeking a skilled IT Support Engineer to join our team at Merge IT LLC. The successful candidate will be responsible for providing on-site technical support to our clients, including hardware deployment, desktop incident resolution, and software installation.

Key Responsibilities:

  • Deploy and configure hardware for clients
  • Resolve desktop incidents and provide technical support
  • Install and configure software as requested by clients
  • Manage service level tickets and update/close tickets
  • Provide post-validation support to clients
  • Lift, carry, and transport computer equipment

Requirements:

  • 3-5 years of PC desktop/laptop field deployment work with large scale operations
  • Hands-on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange
  • Hands-on experience with Win 7, Win 10, and MAC OS
  • Experience with Ticket monitoring systems (Service Now)
  • Hands-on with large scale windows migration activities
  • Proficient use of Microsoft Office Products (word, excel, powerpoint)
  • Strong customer service skills (face to face)
  • Strong communication skills (team members and team leaders)
  • Ability to work under minimal supervision
  • Ability to work and multitask in a fast-paced and deadline-driven environment
  • Detail Oriented

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients. We would love to connect with you and discuss how you can be a part of our team.

Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


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