Customer Engagement Associate
2 weeks ago
Position: Sales Associate
Category: Retail
Schedule: Part-time
Join a dynamic team where creativity and collaboration drive our mission to provide exceptional service.
Key Responsibilities:
- Deliver outstanding customer service experiences.
- Guide customers in selecting products that meet their needs.
- Exhibit a strong commitment to the care and well-being of all animals.
- Handle cashier responsibilities efficiently.
- Support the store in achieving its sales objectives.
- Ensure that products are adequately stocked and correctly priced.
- Follow established operational protocols and store policies.
- Address customer inquiries and, when necessary, refer them to management.
Essential Duties:
The individual in this role must consistently fulfill the following responsibilities:
- Ensure the health and welfare of live animals by adhering to company standards, including regular health checks.
- Communicate effectively with customers and colleagues, prioritizing company interests.
- Provide prompt service to all customers by identifying their needs and sharing product knowledge.
- Demonstrate expertise in nutrition and membership programs to enhance sales.
- Facilitate a superior customer experience across all service channels.
- Manage all aspects of point-of-sale transactions, including cash handling.
- Assist in stocking and organizing merchandise according to company standards.
- Complete cash register transactions and assist customers with their purchases.
- Adhere to loss prevention strategies.
- Support the loading and unloading of merchandise to maintain inventory accuracy.
- Ensure that all animals in the store receive top-notch care and live in safe, clean environments.
- Notify management immediately if any animal requires medical attention.
- Perform routine cleaning tasks to uphold the store's professional appearance.
- Assist in store opening and closing procedures, including paperwork.
- Participate in inventory counts as required.
- Promote a safe and healthy environment for staff, customers, and animals.
- Engage in special projects as assigned.
Supervisory Responsibility:
None.
Work Environment:
This position primarily involves indoor tasks, though some duties may require brief outdoor activities. The role necessitates physical activity, including lifting and moving merchandise. Adherence to safety protocols is essential to prevent injury.
Equal Opportunity Employer:
Petco Animal Supplies, Inc. is committed to providing equal employment opportunities. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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