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Healthcare Customer Service Specialist

2 months ago

Seneca, South Carolina, United States Prisma Health Full time
Position Overview

The Patient Care Services Associate plays a crucial role in the management and administration of front office operations within a physician practice. This position encompasses a variety of responsibilities that ensure efficient and effective service delivery to patients.

Key Responsibilities
  • Front Office Management: Oversee the daily operations of the front office, ensuring a welcoming environment for patients.
  • Patient Interaction: Engage with patients to facilitate smooth check-in and check-out processes, addressing inquiries and concerns as needed.
  • Administrative Duties: Maintain accurate patient records and manage appointment scheduling to optimize office efficiency.
  • Insurance Coordination: Assist patients with understanding their insurance benefits and payment options.
  • Claims Processing: Support the processing of insurance claims to ensure timely reimbursement for services rendered.
Qualifications

The ideal candidate will possess strong communication skills, a commitment to patient care, and the ability to manage multiple tasks effectively. Experience in a healthcare setting is preferred.