Sales Associate for Plumbing Solutions

1 week ago


Seneca, South Carolina, United States ProSource LLC Full time
Job Overview

Position Title: Sales Associate for Plumbing Solutions

Reports to: Branch Manager

FLSA Status: Non-Exempt

Position Summary:

The Sales Associate will assist walk-in clients with plumbing supplies, manage special requests, and handle transaction processing. This role includes maintaining inventory levels at the counter and ensuring accurate product retrieval.

Supervisory Responsibilities:

None

Key Responsibilities:

  • Welcome customers as they enter the store and help them identify their plumbing requirements.
  • Offer product suggestions and technical support to clients based on their needs.
  • Accurately and efficiently process sales transactions using the point-of-sale system.
  • Keep the showroom clean and organized, ensuring all products are displayed properly.
  • Restock shelves and replenish inventory as necessary to maintain product availability.
  • Respond to customer inquiries via phone, email, or in person, providing information on product pricing, availability, and specifications.
  • Collaborate with the warehouse team to fulfill customer orders and ensure timely delivery.
  • Stay informed about industry trends, new product launches, and pricing updates.
  • Address customer complaints and concerns professionally and promptly, aiming for customer satisfaction.
  • Assist with promotional events and marketing initiatives as required.
  • Adhere to company policies and procedures, including safety protocols and cash handling practices.
  • Work cooperatively with team members to meet sales goals and deliver an outstanding shopping experience for customers.

Qualifications:

  • High school diploma or equivalent; additional education or training in plumbing or sales is advantageous.
  • Demonstrated experience in retail sales, preferably within a plumbing or home improvement context.
  • Strong understanding of plumbing products, including fixtures, pipes, fittings, and accessories.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Proficient in using computerized point-of-sale systems and basic computer applications.
  • Able to multitask and work effectively in a fast-paced environment.
  • Willingness to work holidays as needed.

Physical Requirements:

  • Ability to lift and move heavy items, bend, stoop, and stand for extended periods.
  • A positive attitude, eagerness to learn, and a commitment to providing exceptional customer service.


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