Sales Associate for Plumbing Solutions
1 week ago
Position Title: Sales Associate for Plumbing Solutions
Reports to: Branch Manager
FLSA Status: Non-Exempt
Position Summary:
The Sales Associate will assist walk-in clients with plumbing supplies, manage special requests, and handle transaction processing. This role includes maintaining inventory levels at the counter and ensuring accurate product retrieval.
Supervisory Responsibilities:None
Key Responsibilities:
- Welcome customers as they enter the store and help them identify their plumbing requirements.
- Offer product suggestions and technical support to clients based on their needs.
- Accurately and efficiently process sales transactions using the point-of-sale system.
- Keep the showroom clean and organized, ensuring all products are displayed properly.
- Restock shelves and replenish inventory as necessary to maintain product availability.
- Respond to customer inquiries via phone, email, or in person, providing information on product pricing, availability, and specifications.
- Collaborate with the warehouse team to fulfill customer orders and ensure timely delivery.
- Stay informed about industry trends, new product launches, and pricing updates.
- Address customer complaints and concerns professionally and promptly, aiming for customer satisfaction.
- Assist with promotional events and marketing initiatives as required.
- Adhere to company policies and procedures, including safety protocols and cash handling practices.
- Work cooperatively with team members to meet sales goals and deliver an outstanding shopping experience for customers.
Qualifications:
- High school diploma or equivalent; additional education or training in plumbing or sales is advantageous.
- Demonstrated experience in retail sales, preferably within a plumbing or home improvement context.
- Strong understanding of plumbing products, including fixtures, pipes, fittings, and accessories.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Proficient in using computerized point-of-sale systems and basic computer applications.
- Able to multitask and work effectively in a fast-paced environment.
- Willingness to work holidays as needed.
Physical Requirements:
- Ability to lift and move heavy items, bend, stoop, and stand for extended periods.
- A positive attitude, eagerness to learn, and a commitment to providing exceptional customer service.
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