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Fleeting Server

2 months ago

Savannah, Georgia, United States HYATT Hotels Full time

We're seeking a highly skilled and charismatic individual to join our team as a PT Fleeting Server at HYATT Hotels. As a key member of our service team, you will be responsible for delivering exceptional guest experiences and creating a memorable atmosphere in our restaurant.

  • **Guest Service**: Respond promptly and professionally to guest requests, ensuring a timely and friendly service experience.
  • **Menu Knowledge**: Stay up-to-date on menu offerings, promotions, and specials to provide informed recommendations to guests.
  • **Order Taking**: Accurately take food and beverage orders and input them into our point-of-sale system, ensuring seamless service.
  • **Food and Beverage Service**: Deliver food and beverages in a timely manner, ensuring guests receive their orders as requested.
  • **Guest Satisfaction**: Anticipate and address guest needs, ensuring satisfaction throughout the meal service.
  • **Alcoholic Beverage Service**: Serve alcoholic beverages in accordance with federal, state, and company regulations.
  • **Station Maintenance**: Maintain a well-stocked serving station at all times, ensuring a smooth service experience.
  • **Anticipation and Suggestion**: Anticipate guest needs and offer suggestions to enhance their dining experience.
  • **Check Closing**: Properly and accurately close guest checks, ensuring accurate payment processing.
  • **Cash and Credit Handling**: Process cash and credit card payments efficiently and accurately.
  • **Table Setup and Breakdown**: Set and break down tables, buffets, and food stations according to service standards.
  • **Communication**: Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • **Closing Duties**: Complete closing duties, including restocking items, turning off lights, and ensuring a clean and organized workspace.
  • **Quality Expectations**: Adhere to quality expectations and standards, ensuring exceptional service and guest satisfaction.
  • **Additional Responsibilities**: Perform other duties as assigned by leadership, demonstrating a true desire to satisfy the needs of others in a fast-paced environment.