Contact Center Representative

1 week ago


Miramar, Florida, United States Careerxchange Full time
Job Summary

We are seeking a highly skilled Contact Center Associate to provide exceptional customer service to our members. As a representative, you will handle inquiries, transactions, and support members with their financial needs.

Key Responsibilities
  • Handle 50+ inbound and outbound calls daily from members regarding account inquiries, transactions, and loan applications.
  • Provide exceptional customer service by resolving member issues quickly and efficiently.
  • Educate members on products, services, and digital banking options.
  • Accurately process transactions and maintain confidentiality of member information.
  • Escalate complex issues to the appropriate department when necessary.
Shift Options
  • 1st Shift: Monday to Friday, 8:00 AM – 6:00 PM (Rotating 1⁄2 day and 1⁄2 Saturday)
  • 2nd Shift: Monday to Friday, 11:00 AM – 8:00 PM (Every Saturday 9:00 AM – 5:00 PM with one day off during the week)
Requirements
  • Bilingual (English/Spanish) candidates are preferred.
  • 1-2 years of experience in customer service, call centers, or related fields is a plus.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle sensitive information with care.
  • Basic computer skills and the ability to quickly learn new systems.
About Us

CareerXchange is an Equal Opportunity Employer. We offer a supportive culture, training and development opportunities, and comprehensive benefits. If you are passionate about helping others and thrive in a customer-focused environment, we encourage you to apply.


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