Restaurant Team Supervisor

4 weeks ago


Garden Grove, California, United States Jack in the Box Franchisee Full time
Job Title: Team Leader

This is a leadership role at Jack in the Box Franchisee where you will be responsible for training and leading team members to deliver an exceptional guest experience.

Key Responsibilities:
  • Train and coach team members on guest expectations, food quality, and service standards.
  • Model and enforce JIB uniform and grooming standards.
  • Lead and coach team members to provide consistent, fast service.
  • Ensure guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for delivering excellent guest service and food quality.
  • Conduct on-boarding and training, provide feedback and recognize employees, and ensure employee personal and uniform cleanliness.
Requirements:
  • 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
  • Must be at least 18 years old, complete Team Leader training classes, and in certain states, must be ServSafe certified.
  • Requires ability to speak, read, and write effectively in English, and may require ability to speak another language to guests based on location of restaurant.
Physical Requirements:
  • Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant.
  • Ability to lift and carry 15-25 lbs.
  • Ability to listen to guests' orders, operate a cash register, and read video monitors.


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