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Sales Operations Leader

2 months ago

Kansas City, Kansas, United States EFC International Full time
Job Overview

Are you a dedicated leader with the ability to motivate your team to achieve exceptional results? Do you take pride in contributing to the growth of a leading organization? If so, we welcome you to consider the opportunity to join our Sales Operations team at EFC International as an Inside Sales Manager.

About Us

EFC International is a recognized distributor specializing in a diverse range of fasteners, strut channels, fittings, and related hardware. Our commitment to service excellence is reflected in our quick turnaround times, extensive product offerings, and tailored inventory solutions.

Key Responsibilities:

  • Oversee daily operations of the inside sales team.
  • Manage the inside sales department to ensure that team members consistently meet and exceed sales targets.
  • Implement and uphold corporate sales strategies within the Inside Sales Team.
  • Provide transparent leadership and communication regarding current prospects, competitive insights, and customer feedback.
  • Enhance and refine inside sales processes to optimize team productivity and effectiveness.
  • Maintain a medium-sized customer portfolio.
  • Ensure a high standard of customer service and satisfaction throughout all sales interactions.
  • Review and adjust inside sales territory assignments as necessary.
  • Authorize credits, charges, and special shipping requests.
  • Develop and execute strategic objectives that align with corporate goals.
  • Conduct interviews, hire, and train new team members.
  • Deliver sales reports and insights to the executive management team.
  • Coordinate and oversee repair and maintenance tasks performed by technicians and contractors.
  • Exhibit the behavioral competencies and skills necessary to achieve the desired outcomes of the organization.
  • Foster a collaborative and team-oriented culture across all departments within EFC International.
  • Act as the point of contact for office improvements and vendor relations.

Supervisory Duties:

  • Directly supervise a team of 5-10 non-supervisory employees in the Inside Sales Department, executing supervisory responsibilities in accordance with company policies and legal regulations. This includes interviewing, hiring, training, assigning work, evaluating performance, and addressing employee concerns.

Why Join Us?

  • Competitive salary and comprehensive benefits package.
  • Casual and enjoyable work environment.
  • Focus on work-life balance.
  • Access to continuous employee development, coaching, and training.

Qualifications:

  • Preferred experience as a sales manager in a distribution setting.
  • Bachelor's degree from an accredited institution or equivalent experience.
  • A positive, energetic attitude is essential.
  • Proficiency with computer systems, software, and telecommunication tools (e.g., CRM, MS Office, MS Teams).
  • Proven track record of exceeding goals in a dynamic sales environment.

Benefits:

  • Three weeks of paid time off plus 11 paid holidays/floating holidays.
  • Medical, dental, and vision insurance options.
  • Healthcare Flexible Spending Account.
  • Employer-paid life insurance and accidental death & dismemberment coverage.
  • 401(k) plan with employer matching contributions.
  • Employee Assistance Program.
  • Wellness reimbursement for fitness memberships and home equipment.
  • Reimbursement for personal protective equipment.

Work Schedule:

  • 8-hour shifts, Monday through Friday.
  • Flexible scheduling options available.

At EFC International, we prioritize creating a supportive and collaborative work environment where every team member feels valued and connected. We encourage open communication and relationship-building across all levels of our organization.