Concession Stand Attendant

3 weeks ago

Duluth, Minnesota, United States DECC Company Full time
Job Summary

We are seeking a highly motivated and customer-focused Concession Stand Attendant to join our team at the Duluth Entertainment Convention Center (DECC). As a Concession Stand Attendant, you will be responsible for providing exceptional customer service, taking orders, serving food and beverages, and processing payments using our point-of-sale system.

Key Responsibilities
  • Serve customers from a clean and well-stocked concession stand
  • Be familiar with and able to discuss with customers the entire concessions menu and prices
  • Itemize totals for service using the point-of-sale system and process payments
  • Prepare food items such as popcorn, hot dogs, nachos, beverages, and other concession stand items
  • Stock and replenish condiments
  • Work as a team to complete duties, such as opening and closing procedures
  • Maintain the cleanliness of the concession stand and follow all safety and sanitation procedures and policies
Requirements and Competencies
  • Ability to maintain effective and positive communication skills
  • Ability to ensure a high level of customer service
  • Ability to adapt to changes, delays, or unexpected events
  • Ability to move quickly throughout the facility to different event spaces
  • Ability to work at a fast pace
  • Ability to stand for long periods of time
  • Ability to work in spaces with fluctuating temperatures, from hot and humid to cold
  • Ability to resolve problems and manage difficult situations as needed
  • Ability to follow detailed instructions, either written or verbal
  • Excellent time management and organizational skills
  • Ability to work well in a team-oriented environment
Preferred Education and Experience
  • A minimum of one year of customer service experience in the food service industry
  • A minimum of one year of point of sale and cash handling experience
  • Experience using a point-of-sale system
  • Food Service experience
Work Environment

The majority of work will be performed indoors, with some events held outdoors in different seasons. Many of the work areas will fluctuate from moderate to loud noise levels. The temperature in the work areas can fluctuate from extremely hot and humid (80-90 degrees) to cold, such as outdoor winter weather in freezing temperatures.

Physical Demands

This position will require someone who is able to stand on their feet for many hours at a time, moving quickly to different places in the facility based on event needs. Often, multiple events are taking place at the same time, and there will be a lot of walking to the different event spaces. The employee will need to use their hands frequently, and be able to see, hear, and speak often. This position will require bending and maneuvering, and the ability to move and lift to 50 pounds at times.

Additional Eligibility Requirements
  • Must be 16 years of age or older
  • Successful completion of reference checks
  • Successful completion of a background check
  • Successful completion of a drug test, if applicable

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