Indoor Operations Manager

5 days ago

Duluth, Minnesota, United States Spirit Mountain Full time
Indoor Operations Lead

SUMMARY/OBJECTIVE

The Indoor Operations Lead plays a pivotal role in overseeing and enhancing guest services, including ticket sales for ski operations and amusement parks, customer service in the ski shop, and rental desk operations. This position requires a commitment to team leadership, superior guest service, and efficient management of departmental operations.

Key Responsibilities:

  • Act as a working manager and guide staff in performing sales transactions, customer service, and equipment rentals.
  • Oversee managerial tasks as assigned by reporting Director and act as a backup while Director is away from work.
  • Ensure equipment, including snowboards and skis, is maintained, sized, and fitted safely.
  • Educate customers and staff on safe equipment use, following training protocols.
  • Manage maintenance and cleanliness of the facility and grounds, including general cleaning and event clean-up.
  • Address customer inquiries and issues, ensuring a positive and friendly experience.
  • Monitor facility and equipment for maintenance and repair needs.
  • Establish and maintain effective working relationships with employees and the public.
  • Autonomously manage operational aspects and assist in various departments as needed.
  • Lead in training and mentoring new staff members.

Supervisory Responsibilities:

  • Oversee any task delegation as assigned by manager which may include covering as a backup.
  • Act as an example for Attendant I and II's to follow.

Requirements:

  • Prior experience working as an Attendant I and II.
  • Ability to make independent decisions and exhibit sound judgment.
  • Flexible availability, including nights and weekends.
  • Minimum age requirement of 18 years.
  • Problem-solving skills and the ability to work under deadlines.

Physical Requirements:

  • Ability to stand, lift, bend, and stoop for extended periods.
  • Capability to lift up to 25 pounds.

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