Café Attendant
1 week ago
The Grand Sierra Resort and Casino is seeking enthusiastic and customer-focused individuals to become part of our Food and Beverage team as a Barista. The Barista is responsible for providing guests with exceptional service in a friendly and professional manner, ensuring complete guest satisfaction. This role involves promoting coffee culture by educating patrons, selling coffee products and equipment, and preparing a diverse range of coffee beverages along with baked goods.
KEY RESPONSIBILITIES:
- Greet customers by identifying their coffee preferences and needs.
- Inform customers by presenting and clarifying the coffee menu; addressing inquiries.
- Market coffee products and brewing equipment by explaining the distinctions between various coffee beans and brewing methods; demonstrating equipment functionality.
- Craft and serve coffee beverages by adhering to established recipes and preparation methods for drinks such as espresso, latte, and cappuccino.
- Manage inventory by restocking coffee supplies; maintaining coffee brewing equipment; ensuring availability of pastries and cookies.
- Ensure equipment functionality by following operational guidelines; troubleshooting issues; maintaining supplies; performing routine maintenance; requesting repairs as necessary.
- Uphold a safe and sanitary work environment by adhering to organizational standards and health regulations.
- Enhance service quality by analyzing, evaluating, and refining processes; implementing improvements; maintaining the aesthetic appeal of the coffee area.
- Contribute to the coffee shop's reputation by taking ownership of new and diverse requests; seeking opportunities to enhance job performance.
- Operate the Point of Sale (POS) system for a portion of the shift, at least 4 hours.
- Conduct daily, weekly, and monthly cleaning tasks.
- Assist with the comprehensive cleaning of the store on a monthly basis.
- Prior experience as a Barista is preferred.
- A High School Diploma or GED is required.
- Ability to interact with customers and colleagues in a respectful and tactful manner.
- Proficiency in reading, writing, speaking, and understanding English to communicate effectively with guests and team members.
- Strong communication skills, both written and verbal.
- Capability to interpret and execute a variety of instructions provided in different formats.
- Excellent time management, problem-solving, and organizational skills are essential.
- Ability to perform basic mathematical calculations accurately.
- Flexibility to work various shifts, including holidays, evenings, and weekends as required by business needs.
- Must be at least 16 years of age.
- Commitment to meeting and exceeding the expectations of both internal and external clients.
- Demonstrates honesty and respect towards others.
- Consistently displays courteous and respectful communication, presenting information clearly.
- Collaborates effectively with others to achieve common goals.
- Contributes positively to the work environment, fostering teamwork and collaboration.
- Meets attendance requirements to fulfill job responsibilities effectively.
- While performing this role, the employee must maintain physical stamina and a positive attitude to thrive in a fast-paced environment and interact effectively with customers and team members.
- Regularly required to sit, stand, walk, and navigate through various areas; communicate verbally and audibly; use hands for handling tasks; may need to reach overhead, bend, squat, balance, kneel, lift, and push/pull.
- Occasionally lift and/or move items weighing up to 50 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.
- The work environment is representative of conditions encountered while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities.
- Regular exposure to a smoke-filled environment.
- Typically loud noise levels in the work environment.
- Work is performed indoors in a climate-controlled setting, with occasional exposure to cold temperatures when accessing storage areas.
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