Café Attendant

1 week ago

Reno, Nevada, United States Grand Sierra Resort and Casino Full time
POSITION SUMMARY

The Grand Sierra Resort and Casino is seeking enthusiastic and customer-focused individuals to become part of our Food and Beverage team as a Barista. The Barista is responsible for ensuring that guests receive service in a friendly, professional, and accommodating manner, aiming for complete guest satisfaction. This role involves promoting coffee culture by educating patrons, selling coffee products and equipment, and preparing a variety of coffee beverages along with pastries.

KEY RESPONSIBILITIES:
  • Greet customers by identifying their coffee preferences and needs.
  • Inform customers by presenting and explaining the coffee menu; addressing inquiries.
  • Market coffee products and brewing equipment by detailing the distinctions between coffee beans and preparation machines; demonstrating equipment usage.
  • Craft and serve coffee beverages by adhering to established recipes and preparation methods for drinks like espresso, latte, and cappuccino.
  • Manage inventory by restocking coffee supplies; ensuring coffee equipment is well-maintained; keeping pastries and cookies available for customers.
  • Ensure equipment functionality by following operational guidelines; troubleshooting issues; maintaining supplies; performing preventive maintenance; coordinating repairs when necessary.
  • Uphold a safe and sanitary work environment by adhering to organizational standards and health regulations.
  • Enhance service quality by evaluating and redesigning processes; implementing improvements; maintaining the aesthetic appeal of the coffee area.
  • Boost the coffee shop's reputation by taking ownership of new tasks and exploring ways to add value to the customer experience.
  • Operate the Point of Sale (POS) system for a portion of the shift, at least 4 hours.
  • Conduct routine cleaning tasks on a daily, weekly, and monthly basis.
  • Assist with comprehensive cleaning efforts as needed.
QUALIFICATIONS:
  • Prior experience as a Barista is preferred.
  • A High School Diploma or GED is required.
  • Ability to interact with customers and colleagues in a respectful and tactful manner.
  • Proficient in reading, writing, speaking, and understanding English to communicate effectively with guests and team members.
  • Strong communication skills, both written and verbal.
  • Capability to interpret and execute a variety of instructions in different formats.
  • Excellent time management, problem-solving, and organizational skills are essential.
  • Ability to perform basic arithmetic operations accurately.
  • Willingness to work flexible hours, including holidays, nights, and weekends as required.
  • Must be at least 16 years old.
  • Committed to meeting and exceeding the expectations of both internal and external clients.
  • Trusted and recognized as a truthful individual who respects others.
  • Consistently demonstrates courteous and respectful communication.
  • Collaborates effectively with others to achieve common goals.
  • Contributes positively to the work environment and fosters teamwork.
  • Meets attendance requirements to fulfill job responsibilities effectively.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
  • Employees must maintain physical stamina and a positive attitude to thrive in a fast-paced environment and interact effectively with customers and team members.
  • Regularly required to sit, stand, walk, and navigate throughout the facility; must be able to communicate verbally and use hands for various tasks.
  • Occasionally required to lift and/or move up to 50 pounds.
  • Specific vision abilities required include close vision, distance vision, color vision, and depth perception.
  • Work is primarily indoors in a climate-controlled environment, with occasional exposure to cold temperatures in storage areas.

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