Patient Safety and Quality Improvement Specialist

1 week ago


Richmond, Virginia, United States VCU Health Full time
Job Summary

This is a hybrid role that combines quality and safety expertise with process improvement skills to drive clinical excellence at VCU Health. The Patient Safety and Quality Assistant will support data-driven initiatives to achieve system, service line, and care site level goals.

Key Responsibilities
  • Support the integration of safety and quality into the organization's fabric to achieve care targets.
  • Collaborate with teams to advance the organization through learning, communication, and collaboration.
  • Assist in implementing processes for engagement and teamwork.
  • Support the creation of learning opportunities to advance the organization.
  • Communicate effectively in multiple venues via multiple routes.
  • Support collection and presentation of data to drive change and improvement.
  • Utilize performance and process improvement tools.
  • Implement change management methodology.
  • Employ project management tactics.
  • Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture, and improving processes that detect, mitigate, or prevent harm.
  • Support cause analyses of any format.
  • Apply high-reliability principles to improvement initiatives.
  • Ensure focus remains on process-driven solutions rather than people-driven ones.
  • Promote psychological safety through transparency of data and information.
  • Support the evaluation and improvement of healthcare processes and care transitions to advance the safe, equitable, efficient, effective, and timely care of our diverse patient population.
  • Support the integration of population health management strategies into initiatives.
  • Apply a holistic approach to improvement.
  • Collaborate to improve care processes and transitions.
  • Support the integration of social determinants of health into initiatives to ensure health equity.
Requirements
  • Associate degree in Business, Management, or related field from an accredited program.
  • Minimum of two (2) years of work experience in the healthcare environment with specific experience in clinical processes, collecting, organizing, and presenting data, and developing and making presentations.
  • Previous experience working in a quality department, process mapping using mapping/flowcharting software, and basic knowledge of patient safety, quality improvement, or project management processes/tools.
Preferred Qualifications
  • Previous experience as a research assistant or project coordinator.
  • Previous experience coordinating or assisting with project planning and implementation.
  • Basic knowledge of patient safety, quality improvement, or project management processes/tools.
Cultural Responsiveness

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

☒ Combination of education and experience in lieu of a degree.



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