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Automotive Customer Service Representative

2 months ago

Lindenhurst, New York, United States Pep Boys Full time

Job Summary:

Pep Boys is seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences, building trust, and driving sales growth.

Key Responsibilities:

  • Customer Engagement: Engage with customers to understand their needs, provide solutions, and build long-term relationships.
  • Sales and Service: Sell parts and services that meet customer needs, ensuring peak efficiency and customer satisfaction.
  • Customer Care: Assist with various aspects of customer care, including work order and register assistance, facility maintenance, and outside purchase ordering.
  • Operational Excellence: Follow all policies and procedures related to cash, credit, check, refund, and return policies.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills to effectively engage with customers and colleagues.
  • Customer Focus: Demonstrated ability to prioritize customer needs and provide exceptional service.
  • Technical Skills: Basic knowledge of automotive products and services.
  • Teamwork: Ability to work collaboratively with colleagues to achieve sales and service goals.

What We Offer:

  • Competitive Compensation: Competitive salary and incentives.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.