Customer Experience Specialist

4 weeks ago


Lindenhurst, New York, United States Smashburger Full time
Be a Part of the Smashburger Team

We are seeking a skilled Guest Service Expert to join our team at Smashburger. As a key member of our crew, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for our guests.

Key Responsibilities:

  • Provide Gold Standard service to every guest, ensuring their needs are met and exceeded.
  • Stay knowledgeable about our menu items and be able to make recommendations and answer questions.
  • Process transactions accurately and follow cash handling procedures.
  • Personalize food delivery to each guest, ensuring their meal is prepared to their liking.
  • Visit tables after food delivery to ensure guests have everything they need and are satisfied with their meal.
  • Maintain a clean and organized restaurant environment at all times.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and development within the company.
  • A competitive compensation package.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic math skills and accuracy with cash handling.

Why Smashburger?

We are a fast-growing company that values our employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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