Security Access Systems Specialist

2 weeks ago


Grand Rapids, Michigan, United States Engineered Protection Systems Inc Full time


Engineered Protection Systems Inc is seeking a dedicated Security Access Systems Specialist. This role involves managing modifications to current access control systems, generating reports, programming new access accounts, and offering technical support to both clients and internal staff.

Key Responsibilities:
  • Deliver technical support and advice to clients and team members through various communication channels, adhering to company protocols.
  • Handle requests for access control modifications submitted by clients, ensuring clear communication regarding any inquiries.
  • Generate and distribute requested access control reports, utilizing both automated and manual methods.
  • Collaborate with the Installation Department to program new access control accounts, ensuring accurate data entry into the access database.
  • Assist technicians by running diagnostic checks and history reports to facilitate troubleshooting of access control equipment.
  • Manage the processing of badge and card orders for clients, coordinating with the stockroom for efficient delivery.
  • Diagnose complex issues with field hardware when necessary.
  • Maintain the integrity of access control databases, ensuring compliance with company procedures for data management.
  • Engage in mandatory training sessions as determined by the Technical Support Manager.
  • Contribute to evaluations of new products or processes as requested by management.
  • Participate in on-call duties on a scheduled rotation to provide remote assistance to technicians in the field.
Qualifications:

Ideal candidates will possess:
  • A minimum of ninety (90) days of employment with Engineered Protection Systems Inc and in good standing.
  • A high school diploma or GED.
  • The ability to interpret product documentation provided by the company or system manufacturers.
  • Strong analytical skills for data analysis and problem-solving.
  • Excellent interpersonal skills for effective communication with clients and colleagues.
  • Organizational skills to effectively manage work schedules.
  • A high level of accuracy, attention to detail, and the ability to multitask.
  • Typing proficiency of at least 35 words per minute with accuracy.


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