Administrative Specialist for Housing and Residence Life

2 weeks ago


Springfield, Illinois, United States George Mason University Full time
About the Position

The Administrative Specialist for Housing & Residence Life at George Mason University plays a vital role in ensuring the smooth operation of our residence halls. This position is responsible for providing exceptional customer service, managing administrative tasks, and supervising student office assistants.

Key Responsibilities
  • Provide customer service to residential students, faculty, staff, and visitors, responding to inquiries and resolving issues in a professional and efficient manner.
  • Manage the daily operations of the Housing & Residence Life desk, ensuring a welcoming and well-maintained environment for all users.
  • Assist with the coordination of housing tours, including developing tour materials, selecting tour guides, and facilitating tour guide trainings.
  • Supervise student office assistants, providing guidance and feedback to ensure they meet their responsibilities and achieve their goals.
  • Perform various administrative tasks, including preparing residence hall keys, managing student files, and submitting work orders.
Requirements
  • Associate's degree in a related field or equivalent combination of education and experience.
  • Customer service or administrative experience, with a focus on providing exceptional service to diverse populations.
  • Effective communication, organizational, and clerical skills, with the ability to work autonomously and as part of a team.
  • Proficiency with Microsoft Office Suite, email, and internet, with the ability to learn and utilize new computer programs and applications.
About George Mason University

George Mason University is a public research university located in Fairfax, Virginia. Our Housing and Residence Life department serves a diverse population of students, providing a safe, well-maintained, and student-centered environment that is innovative and inclusive of the global community.



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