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Administrative Specialist for Housing and Residence Life

2 months ago

Springfield, Illinois, United States George Mason University Full time
About the Position

The Administrative Specialist for Housing & Residence Life at George Mason University plays a vital role in the daily management of the Housing & Residence Life desks in Eisenhower and Piedmont/Tidewater Halls. This position serves as a front-line representative for residential students, parents & families, faculty & staff, and campus visitors.

Responsibilities
  • Customer Service & Office Management
    • Oversee the daily operations of assigned Housing & Residence Life desk to ensure a professional and efficient environment for all students, staff, and visitors.
    • Assist residential students, faculty, staff, and other guests with questions or concerns related to HRL through in-person and over-the-phone interactions.
    • Collaborate with other HRL administrative staff to provide thorough and professional responses to all inquiries received at the official departmental e-mail addresses.
  • Administrative & Housing Tour Logistics
    • Assist the Residential Services team with preparing residence hall keys/cards for new arrivals and room changes.
    • Develop, communicate, and maintain systems and procedures for desk management in collaboration with the Assistant Director of Housing Operations and Special Projects.
    • Manage daily housing tours in coordination with University Office of Admissions and Assistant Director of Housing Operations and Special Projects.
  • Student Office Assistant Supervision
    • Supervise student Office Assistants (OAs) assigned to the designated HRL desk.
    • Provide indirect supervision and leadership to other HRL student staff assisting at the desk during business hours.
    • Complete performance evaluations for student staff in assigned area each semester.
Requirements
  • Associate's degree in related field or equivalent combination of education and experience.
  • Customer service or administrative experience.
  • Customer service skills.
  • Effective oral and written communication skills.
  • Effective organizational and clerical skills.
  • Proficiency with Microsoft Office Suite, e-mail, and internet.