Luxury Spa Operations Manager

6 days ago


Chicago, Illinois, United States Marriott Full time

Job Summary:

We are seeking a highly skilled and experienced Luxury Spa Operations Manager to join our team at JW Marriott Chicago. As a member of our management team, you will be responsible for overseeing the daily operations of our spa, including its programs, services, hours of operation, facilities, and staff.

Key Responsibilities:

  • Selecting vendors for spa retail operations and managing contract agreements
  • Overseeing retail product research, product selection, and purchasing
  • Managing supply inventories and purchasing control, including uniforms
  • Monitoring the spa's actual and projected sales to ensure revenue goals are met or exceeded
  • Maintaining cleanliness of the spa and related areas and equipment

Managing Spa Sales and Marketing Strategy:

  • Creatingspecial services for groups, including group gifting programs, group amenities, and group turndown gifts
  • Developing and managing spa promotions, including gifting programs, gift with purchase, co-op marketing efforts, and holiday events
  • Ensuring spa services are included in all property-related marketing and advertising
  • Identifying and recommending new products and product enhancements to remain competitive in the market

Managing Spa Revenue Management Strategy:

  • Monitoring and managing the payroll function
  • Managing areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports
  • Managing spa controllable expenses, including guest amenities, linen expense, professional salon products, plants, decorations, and paper supplies, to achieve or exceed budgeted goals

Ensuring and Delivering Exceptional Customer Service:

  • Displaying leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations
  • Empowering employees to provide excellent customer service
  • Striving to improve service performance

Conducting Human Resources Activities:

  • Reviewing comment cards, guest satisfaction results, and other data to identify areas of improvement
  • Reviewing findings with employees to develop appropriate corrective action and sharing plans with property leadership
  • Interviewing and hiring management and hourly employees with the appropriate skills to meet business needs
  • Developing, implementing, and maintaining a spa orientation program for employees to receive new hire training
  • Administering the performance appraisal process for direct report managers
  • Developing business goals and creating development plans for direct report managers

About Us:

JW Marriott is part of Marriott International's luxury portfolio, with over 100 beautiful properties in gateway cities and distinctive resort locations around the world. We believe that our associates come first because if they're happy, our guests will be happy. As a Luxury Spa Operations Manager, you will be part of a community and enjoy true camaraderie with a diverse group of coworkers.

Salary Range:

The estimated salary for this position is $96,000 to $127,000 annually, based on location and experience. Additionally, we offer a comprehensive benefits package, including health care benefits, a 401(k) plan, employee stock purchase plan, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.



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